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Call Center Support
VCMG understands that part
of providing a comprehensive loyalty and rewards strategy is
providing outstanding customer service that fully supports the
program. Some of our clients have an existing call center with
available CSR capacity to take on the additional call volume that
will be generated from launching a loyalty initiative.
If you do not have a call center or the capacity within your call
center is not prepared to handle the additional volume, VCMG can
offer this service to you through our call center partner, ICT Group
- a leading provider of outsourced customer management services.
Information about ICT Group
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Nearly 50 contact centers in 11
states and 7 foreign countries |
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Over 11,000 customer sales, service
and market research representatives |
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More than 8,200 agent workstations
interconnected to a centralized, common IT platform |
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